Faulty Stock

We are sorry that you have received a faulty item.

Please email us at sales@sands-boutique.co.uk and we will arrange for a replacement to be held until we receive the faulty item back to our Customer Returns Department.

All reasonable postage costs incurred to return the faulty item will be refunded to you and the postage cost to send out the replacement item will be free of charge.

If you require the item quickly you will need to pay for the replacement order and we will refund the cost of the original order including any postage costs when we have received it.