Incorrect Order

We are sorry you have received an incorrect order. Please email on sales@sands-boutique.co.uk and we will arrange for the correct item to be held until we receive the incorrect item back to our Customer Returns Department.

All reasonable postage costs incurred to return the incorrect item will be refunded to you and the postage cost to send out the correct item will be free of charge.

If you require the item quickly you will need to pay for the replacement order and we will refund the cost of the original order including any postage costs when we have received it.