Returns And Exchanges

We hope you are pleased with the fit, quality and value of the items you have bought. All of the items sent out are checked to make sure they are in perfect condition and must be returned to us in the same condition. Please return unwanted items to us for a refund or exchange within 14 days of receipt.

Please note:

Unwanted items can be returned as long as they are in their original condition, unused, unworn, undamaged and in a resaleable condition.

Please be careful when trying on items that you are not wearing any makeup, deodorant, body lotion or jewellery that may leave a scent, mark or damage the item.

Unfortunately if any items are returned in an unsaleable condition we will not be able to accept them for return.

Please try footwear indoors on a carpeted area so not to mark the soles. We suggest you wear them inside for at least an hour before deciding to wear them outdoors. We will not be able to accept shoes for return if they have a clearly marked sole.

All jewellery except pierced earrings can be returned if not suitable.

Underwear and Swimwear
All items should be tried on over normal underwear. Protective strips should remain intact. We will not be able to accept returns of any items that are soiled.

Please make your return in the packet your order originally arrived in.

Return the item/items within 14 days of receipt in their original condition and packaging with swing tags intact.

Make sure our returns address is clearly visible and the package is properly sealed.

Our Returns address:

Sands at the Bank


9a Commercial Square




We suggest you send your returns back to us using 1st Class Recorded Delivery to enable you to track your parcel. Returns and exchanges are made at your own costs. 

You are responsible for taking reasonable care and for the safe keeping of items until they are received back into our Customer Returns Department.

Unfortunately we cannot be held responsible for the non-delivery of returned items or the damage to items when they are in transit back to us.

Once we have received your returned items we will process a refund to your account within 7 days. Refunds will be issued to the credit or debit card originally used to make the payment.

For help and advice please contact by email